Use Case: B2B Self-Service
Implementing modern B2B self-service portals
The B2Bsellers Suite offers everything you need for a professional B2B self-service portal. All relevant data and processes are available centrally, orders are processed faster, and service orders can be easily mapped digitally.
This creates a portal that allows customers to work independently while reducing the workload for purchasing and sales.
Why the B2Bsellers Suite makes the difference
Self-service that is actually used
Modern B2B buyers expect digital processes, transparent data, and direct access to relevant information. With the B2Bsellers Suite, orders, documents, quotes, service cases, contracts, and spare parts can be provided centrally—all in one portal. This builds trust, speeds up processes, and strengthens customer loyalty in the long term.
A portal with all information in one place
All customer-related data such as orders, invoices, contracts, service orders, or price agreements are displayed in a bundled format. The portal becomes the central point of contact for everyday tasks and significantly reduces queries in sales or internal service.
Digitalize and automate processes
Quotes can be requested, reviewed, and ordered digitally.
Recurring orders are automated, and service orders can be easily created and tracked.
Automating routine tasks creates a portal that saves time for both customers and internal teams.
Flexibly adaptable for different business models
The suite can be individually expanded and adapted to specific requirements, from spare parts catalogs and framework agreements to location-based purchasing processes. The portal grows with the company and remains updatable in the long term thanks to its modular structure.
Ideal for manufacturers, dealers, and service teams
Whether it's spare parts, service orders, recurring orders, or internal approval processes, the B2Bsellers Suite provides the necessary structure to clearly map complex processes and make self-service intuitive to use.
Integrate Shopware into your IT infrastructure
Your portal is built entirely on Shopware 6, making it updatable, stable, and compatible with ERP, PIM, and CRM systems. Data flows without any manual intermediate steps, and the portal serves as a seamless extension of your existing system landscape.
Success stories from practice
The B2Bsellers Suite enables self-service portals that simplify processes, relieve internal teams, and offer customers a modern digital experience. From the initial order to service requests, the entire process becomes clear and efficient.
Questions and answers
Why is the B2Bsellers Suite based on Shopware 6?
The store system Shopware 6 is, in our opinion, the most future-proof store system, which is currently enjoying great international esteem and growth.
In addition, Shopware has created an impressive ecosystem that enables store operators and agencies to implement individual requirements quickly and efficiently, for example with the Shopware Store plugins.
But not only that. Especially the technical software architecture from Symfony as PHP framework, Vue.js and Bootstrap in the frontend includes technologies that we have mastered for years, are very popular among developers and are made for the highest requirements.
Finally, with the headless and API-first approach, Shopware 6 is perfectly equipped to build B2B portals and B2B platforms. We want to contribute to the Shopware ecosystem with the B2Bsellers Suite.
To which ERP systems is there an interface?
The B2Bsellers Suite works with all common ERP connections available in the Shopware standard. You can find an overview of the possible systems here. Thanks to our many years of experience in the B2B sector, we know that many companies need significantly more data than a classic standard system can provide.
This includes, for example, the complete transfer of all customers from the ERP system, valid customer-specific prices, the transfer of purchasing employees, and the display of old orders and orders that were not placed in the web shop.
We have made provisions for these expanded requirements.
A detailed Documentation the relevant API endpoints are available, through which your ERP can send data to the store.
How can other systems such as PIM or CRM be connected?
We extend Shopware 6 in many places and you can use the Shopware 6 documentation or our B2Bsellers documentation to integrate more data into Shopware or into the platform.
Partners have already developed interfaces or integrations to a service platform, configurators or similar. Since the B2Bsellers Suite is also API-driven and headless, further data is easy to integrate.
What distinguishes our solution from Shopware B2B Components
The Shopware B2B Components provide a modular technical foundation for individual B2B-
Implementing features in the standard Shopware installation. They are intentionally designed to be flexible and
are primarily intended for teams that want to build their own B2B logic on top of them.
The B2Bsellers Suite takes a different approach. It offers a fully
offers a comprehensive set of features designed specifically for typical B2B processes was. Instead of developing individual functions on our own or painstakingly combining them to are required, features that are ready for immediate use are available, including comprehensive Configuration options for various industries and use cases.
A key difference lies in the platform approach. With the suite, you can build comprehensive customer portals that are designed not only for buyers, but as well as for their employees and your sales and service team. Orders, Quotes, budgets, rights, approvals, and internal processes are all managed in one place together.
Many features that are covered only partially or not at all in Shopware Components are already integrated into the suite, including extensions for complex Corporate structures, collective accounts, customer-specific product lines, employee- New additions and much more.
In short:
Shopware Components provide a technical, modular foundation. The B2Bsellers Suite is a ready-to-use, comprehensive solution for complex B2B scenarios. For manufacturers and wholesalers with clear requirements regarding roles, permissions, processes, and collaboration, the B2Bsellers Suite is therefore the significantly faster path to a feature-rich B2B platform.
Why is the B2Bsellers Suite not available in the Shopware Store?
In short, we love the Shopware Community Store. However, our plugin structure currently doesn't allow us to show the same clear representation of this building block principle in the Shopware Store as we do here directly on the website.
Who does the implementation?
In many cases, implementation can be very quick, especially if you have a standard Shopware setup and use the B2B functions of the B2Bsellers Suite directly. Most features are ready to use immediately and require no development effort, so initial results are often visible within a few days.
The total time required depends primarily on how quickly your inventory management system or other third-party systems can be integrated. If you need custom extensions, these can be provided at any time by our Partners or implemented by any experienced Shopware agency. You can find the list of our partners here.
Can the B2Bsellers Suite be customized?
Of course, the complete B2Bsellers Suite and all plugins can be customized to any customer requirement. We use all Shopware-known possibilities for this, such as subscribers, interfaces, Twig templates, Vue.js Components Override/Extend etc.
See for yourself in our developer onboarding video:
How long does the implementation take?
In many cases, implementation can be very quick, especially if you have a standard Shopware setup and use the B2B functions of the B2Bsellers Suite directly. Most features are ready to use immediately and require no development effort, so initial results are often visible within a few days.
The total time depends primarily on how quickly your merchandise management or other third-party systems are connected. If you require individual extensions, these can be implemented at any time by our partners or any experienced Shopware agency.
Is it possible to run the B2Bsellers Suite in the Shopware Cloud?
No, this is not possible - with the current specifications on the part of Shopware. In the Shopware Cloud, some of our extensions are not allowed, because we have, for example, extended the login process for employees or also the SalesChannelContext. These and other functions do not allow us to publish our extension as a "Shopware Cloud app".
At the moment, only the on-premise version is compatible, but this is probably also common in B2B projects.
Are there any special requirements for the server/hosting?
Basically, no. The B2Bsellers Suite is a fully Shopware-compliant plugin and can therefore be installed on any standard server or hosting package. Depending on your data volume and requirements, you can work with packages of varying strengths from almost any provider.
For particularly high-performance and stable hosting, we recommend maxcluster. The platform specializes in high-performance Shopware setups and offers the ideal conditions for demanding B2B projects. maxcluster is the official hosting partner of the B2Bsellers Suite.
Another excellent option is Profihost recommend. There, you'll find pre-configured B2Bsellers packages that will help you get started especially quickly. Also, Profihost is a certified partner of the B2Bsellers Suite.